Frequently Asked Questions
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About the product
How does the VIRELA U-Brush work?
The VIRELA U-Brush is a U-shaped oral care device designed for easy daily use. Simply place the brush in your mouth, turn it on, and let the gentle vibrations assist with your regular oral care routine.
Is the U-Brush suitable for everyone?
The U-Brush is designed for general daily oral care. Fit and comfort may vary from person to person, so we recommend using the device as intended and according to the instructions provided.
How long does one brush head last?
For hygiene reasons, we recommend replacing the brush head regularly, depending on frequency of use and personal preference.
Is the U-Brush water-resistant?
The device is designed for everyday bathroom use. Please follow the care and usage instructions to ensure proper handling and longevity.
Ordering & Shipping
How long does delivery take?
We ship worldwide. Delivery times vary depending on the destination country and local logistics.
On average, orders are delivered within 7 to 20 business days.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery availability and timeframes may vary by country.
Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking details, where available.
Returns & Warranty
Can I return a product?
Yes. You may return your product within 14 days of receiving your order, provided the item is unused and in its original condition.
Please contact us before returning a product so we can assist you with the process.
What warranty do you offer?
Our products come with a 2-year warranty, in accordance with applicable consumer protection regulations.
The warranty applies when the product is used correctly and in accordance with the provided instructions.
What should I do if my product is damaged?
If you receive a damaged or defective product, please contact us within 48 hours of delivery.
We will review the issue and provide an appropriate solution, such as a replacement or refund, where applicable.
